Refund policy

Refund & Exchange Policy – Ravah

This Refund & Exchange Policy (“Policy”) applies to all purchases made from Ravah (“we”, “us”, “our”). By placing an order, the customer (“you”, “your”) agrees to the terms and conditions set forth below.

1. Satisfaction Guarantee
Ravah is committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with a product, you may request a return or exchange in accordance with this Policy.

2. Return & Exchange Period
Customers may request a return or exchange within thirty (30) days from the date of order delivery. Requests submitted after this period may not be accepted.

3. Eligibility Criteria
To qualify for a return or exchange:

• The product must be mostly unused.

• At least ninety percent (90%) of the original content must remain.

• The product must be returned in its original condition and packaging.

Ravah reserves the right to reject any return or exchange request that does not meet the above criteria.

4. Processing Time
All approved return and exchange requests will be reviewed and processed within three (3) to five (5) working days. Processing time may vary depending on operational requirements.

5. Delivery Charges

• Original delivery/shipping charges are non-refundable.

• Customers are responsible for any delivery charges incurred for product exchanges.

6. Damaged, Leaking, or Incorrect Products
If a product is received in damaged condition, shows leakage, or differs from the item ordered, Ravah will bear all delivery charges related to the return or exchange. Such issues must be reported within the applicable return period.

7. Final Decision
Ravah reserves the right to make the final determination regarding eligibility for returns, exchanges, and related shipping responsibilities in accordance with this Policy.